FAQ

Frequently Asked Questions (FAQ)
Here you will find answers to the most important questions about our online store.

What payment methods do you accept?
We accept PayPal, credit cards (Visa, Mastercard), direct bank transfer, and advance payment. All transactions are secure and encrypted.

What are the delivery times?
Delivery times are usually 2 to 4 working days. For international shipments, the time may vary.

Can I return my order?
Yes, you have a 14‑day right of withdrawal. Please return the product unused and in its original packaging to our returns address. The shipping costs for the return are borne by the buyer, unless the product is defective.

Are the products safe and controlled?
All our products comply with current European safety standards (CE marking) and are suitable for the intended use.

Can I cancel an order?
As long as the order has not yet been shipped, you can cancel it at no cost. To do so, please contact us by email as soon as possible.

How can I track the status of my order?
After shipment, you will receive an email with a shipping confirmation and a tracking number (tracking link).

Do you offer gift wrapping?
Yes, you can add gift wrapping for a small extra charge during the ordering process.

What happens if an item in my order is defective?
Please send us photos of the defective item along with your order number. We will arrange a replacement or a refund immediately.

Do you have another question?
Write to us! We will be happy to help you.